FAQs
We want you to feel confident and comfortable in your Mila suit. Our size guide is the first place to get more information on the sizing and fit of our suits. If your measurements fall between two sizes, we generally recommend sizing up for a more comfortable fit. Additionally, we give information on model fit on each product page.
If you’re still uncertain about your size, reach out and we will be more than happy to help you find your perfect fit!
We’re excited to offer you the opportunity to try on our suits! We understand the importance of finding the perfect fit. While we primarily operate online, we are looking forward to organizing pop-up events, starting with the Vancouver, Canada area, where you can try on our swimwear. These events provide a great opportunity for you to see and feel the quality of our products and ensure the right fit.
Subscribe to our mailing list to stay updated on our pop-up locations and dates. We will also announce our upcoming events and details on our website and social channels. We look forward to meeting you!
We understand that circumstances may arise where you need to make changes to your order. We strive to accommodate your requests to the best of our ability. Here’s our policy regarding order changes and cancellations:
Order Changes: If you need to modify your order, such as updating the size, colour, or style, please contact our support team as soon as possible. We’ll do our best to assist you, but please note that changes can only be made before the order has been shipped.
Order Cancellations: If you wish to cancel your order, please reach out to our support team promptly. If the order has not been processed or shipped, we can cancel it and provide a refund. However, if the order has already been shipped, we won’t be able to cancel it.
We encourage you to review your order details carefully before finalizing the purchase to ensure accuracy. If you have any further questions or need assistance with your order, please don’t hesitate to contact our support team. We’re here to help make your shopping experience smooth and enjoyable.
Currently, we offer shipping services exclusively within Canada. However, we’re actively working towards expanding our shipping options to reach customers worldwide.
Check back on our website or subscribe to our newsletter to stay updated on any announcements regarding international shipping. We value your support and look forward to the opportunity to serve customers outside of Canada in the near future!
We apologize for any discrepancy between the status of your delivery and its arrival. The first step to take would be to check the address on your order confirmation to ensure the information is accurate and up to date. If you have received a tracking number, please reach out to the carrier and confirm your order status. If the issue persists, please reach out to our support team and we will be happy to look into it for you! We understand the frustration this can cause, and we are committed to helping resolve the situation promptly.
Yes, we offer a local pick-up option for shoppers in the Vancouver area! If you prefer to save on shipping costs and conveniently pick up your order, you can select the local pick-up option during the checkout process. Note that our local pick-up spot is located in North Vancouver, BC.
Here’s how it works:
- Place your order online
- Select local pick-up during the checkout process
- Complete your order
- Wait for pick-up instructions via an email confirmation
- Pick up your order at our designated pick up location
Please allow for processing time after placing your order, we will email you when your order is ready to be picked up. If you have any further questions, feel free to reach out to our shopper support team.
If you receive a defective or damaged item, please contact our support team immediately. We will be happy to assist you in resolving the problem.
At this time, we cannot accept returns or exchanges. However, we would be more than happy to answer any sizing questions through info@shopmilathelabel.com.
If you are located in the Vancouver area we are happy to offer a try-before-you-buy program by emailing us at info@shopmilathelabel.com.
We know that choosing the right suit can be challenging, and we strive to make your experience as smooth as possible. If you have any further questions or require assistance, please don’t hesitate to reach out to our support team.